BigCommerce Setup Guide
How to connect your BigCommerce store
This guide walks you through creating API credentials in your BigCommerce admin panel, then connecting your store to EagleLytics® for automated inventory monitoring and syncing.
What You'll Need
- A BigCommerce store with Store Owner access
- About 5 minutes of your time
- A EagleLytics® account
Part 1: Create Your API Credentials
Step 1: Log Into Your BigCommerce Admin Panel
Go to login.bigcommerce.com and sign in. Your admin URL looks like:
https://store-XXXXXX.mybigcommerce.com/manage/
Step 2: Navigate to API Settings
In the left sidebar: Settings (gear icon) → API section → Store-level API accounts
Step 3: Click "+ Create API Account"
Select "V2/V3 API token". Name it:
EagleLytics® Inventory Sync
Step 4: Set the Required Permissions
| Permission | Level | Required? |
|---|---|---|
| Products | Modify | Required |
| Store Inventory | Modify | Required |
| Orders | Read-only | Recommended |
| Information & Settings | Read-only | Required |
| Channel Listings | Read-only | Recommended |
Step 5: Click "Save" and Copy Your Credentials
BigCommerce will show:
- Client ID — Public identifier
- Access Token — Secret authentication key
- API Path — Contains your Store Hash
⚠ BigCommerce only shows the Access Token once. Copy it immediately. A .txt file will also be downloaded.
Part 2: Find Your Store Hash
From your browser: In your admin URL https://store-abc123xyz.mybigcommerce.com, the Store Hash is between store- and .mybigcommerce.com.
From the API Path: In https://api.bigcommerce.com/stores/abc123xyz/v3/, it's between /stores/ and /v3/.
Part 3: Connect to EagleLytics®
| Field | Value |
|---|---|
| Store Type | BigCommerce |
| Store Name | Any name you like |
| Store URL | https://store-XXXXXX.mybigcommerce.com |
| API Key | Your Client ID |
| Access Token | Your Access Token |
Click "Test Connection", then "Save".
Troubleshooting
403 Forbidden error
Your API scopes are too restrictive. Delete the account and create a new one with the correct scopes.
Lost your Access Token
BigCommerce only shows it once. Delete the old account and create a new one.
"Invalid credentials" on Test Connection
Make sure Client ID is in the API Key field and Access Token is in the Access Token field. Check for extra spaces.