Terms & Conditions

1. Acceptance of Terms

By accessing and using EagleLytics® ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms & Conditions, please do not use the Service.

You also accept these Terms when you create an account, when you start a paid subscription or a trial, and each time you approve a charge at checkout or on the Shopify or BigCommerce billing screen. When you accept the Terms at checkout we record the date and the version you accepted.

2. Description of Service

EagleLytics® provides inventory synchronization and monitoring services for e-commerce platforms including Shopify, BigCommerce, WooCommerce, Magento, and Squarespace. The Service monitors publicly available product listings and supports direct API connections for authorized partners, with automated, scheduled inventory tracking and synchronization capabilities.

Subject to these Terms, LaFountain Design grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for legitimate business purposes related to inventory management and e-commerce operations. The Service includes a web-based dashboard for managing supplier connections, automated monitoring of publicly available product listings and direct API integration for authorized partners, scheduled synchronization, and scan history and reporting tools. The features, limits and platforms available to you depend on your plan.

3. User Accounts

To use EagleLytics® you must be at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into binding contracts. You may register with an email address and password or through Google sign-in; by using Google sign-in you authorize us to receive the name and email address Google shares with us during that flow.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information, including your billing address
• Notify us immediately of any unauthorized use of your account
• Not share your account credentials with third parties

3a. Plans, Trials and Payment

Plans and trials

Plans, limits and prices are shown in the application when you choose a plan and are confirmed on your invoice or on your platform's billing statement. The plan comparison on our Pricing page describes what each plan includes. Plan limits (such as the number of suppliers, products and stores) are enforced by the Service; when a scan or sync exceeds your plan's limit, the Service processes the number the plan allows and tells you so.

Free trials. How a trial works depends on how you signed up:

• Direct sign-up on eaglelytics.com: new accounts start on the Free Trial plan for 14 days. The trial needs no payment card and does not convert to a paid plan by itself — you are billed only if you choose a paid plan and enter a payment method at checkout.
• Install from the Shopify App Store or the BigCommerce App Marketplace: if you start a trial from the plan picker after installing, you approve a subscription for the plan and trial period shown on that platform's billing screen. Billing for that plan begins automatically when the trial ends unless you cancel before then. Each shop is eligible for one trial, regardless of plan changes or reinstalls.

Automatic renewal

Paid plans are subscriptions. They renew automatically at the end of each monthly or annual term, at the then-current price for your plan, and your payment method is charged at the start of each term until you cancel. We may change prices with at least 30 days' notice by email, effective at your next renewal, and you may cancel before the change takes effect.

Cancellation

You can cancel at any time from the Account page, with no cancellation fee. For direct subscriptions billed through Square, cancellation takes effect at the end of the current paid term and you keep access until then. For subscriptions billed through the Shopify or BigCommerce app store, cancelling (or uninstalling the app) ends the subscription on that platform and your account returns to the free plan; that platform's billing rules decide whether any part of the current term is credited. Cancelling a subscription does not delete your account or your data — see Section 12 for how to close your account.

Payment and payment processors

Direct subscriptions are processed by Square (Block, Inc.). Card details are entered into Square's payment form and stored by Square; we never see or store full card numbers. We keep the card brand, the last four digits and the expiry date so that you can recognise the card on file. Subscriptions started from the Shopify App Store or the BigCommerce App Marketplace are billed by that platform, appear on that platform's invoice, and are subject to that platform's billing terms; we do not receive a payment method from you in that case.

By providing a payment method, or by approving a charge on Shopify or BigCommerce, you authorize us and the relevant processor to charge it for the fees due, including each renewal, until you cancel. You agree to provide accurate billing information and to pay all fees when they are due.

Sales tax

Prices are shown without tax. Sales tax or VAT is added where the law requires, based on the billing address you give us; keeping that address accurate is your responsibility. Where Shopify or BigCommerce bills you, that platform applies tax under its own rules.

Failed payments

If a payment on a direct subscription fails, Square notifies you and retries the charge on its retry schedule. If the charge still cannot be collected, Square may deactivate the subscription and we may suspend paid features, or move your account to the free plan, until the balance is settled. For platform-billed subscriptions, a failed charge is handled by Shopify or BigCommerce under its terms, and the platform may freeze the subscription until it is paid.

Plan changes

You can change plans from the Account or Pricing page. On direct subscriptions, the new plan's limits and features apply in the application straight away, and the new price is charged from your next renewal date; we do not prorate part of a term or refund the difference when you move to a lower plan before a term ends. On Shopify and BigCommerce, changing plans means approving a new subscription on that platform that replaces the old one; any credit for the unused part of the previous term is applied under that platform's billing rules. When a change takes effect the Service applies the new plan's limits; your existing data is not deleted.

Refunds

Fees already paid are non-refundable except where the law requires. Cancelling stops future charges but does not refund the current term. We may, at our discretion, issue a service credit for a significant service interruption; a credit is applied to future fees and is not a cash refund. Refunds, billing corrections, and subscription cancellations are governed by the EagleLytics® Refund & Cancellation Policy, which forms part of these Terms.

Billing disputes

If you believe a charge is wrong, tell us within 30 days of the charge, using the contact details in Section 15, so that we can look into it and correct it. Accounts with unpaid fees may be suspended or terminated as described in Section 12.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the Service
• Interfere with or disrupt the Service or servers connected to the Service
• Use the Service to scan or monitor websites without proper authorization
• Engage in any activity that could harm or overload our infrastructure
• Submit URLs, API credentials, store connections, or product data that you do not have a lawful right to access, collect, store, transfer, or use
• Use the Service to copy, redistribute, or republish third-party content (including product titles, descriptions, images, pricing, or media) without holding the necessary rights, licenses, or written permission from the rights-holder
• Reverse engineer, decompile, or disassemble any portion of the Service
• Use automated scripts or bots to access the Service beyond normal usage
• Resell, sublicense, or distribute access to the Service without our written permission
• Engage in any activity that constitutes harassment or abuse

4a. User-Supplied Content, URLs & Authorization

The Service is a tool that operates on inputs you provide — including supplier URLs, product URLs, store credentials, API keys, OAuth tokens, CSV uploads, product data, pricing rules, and any other information you submit (collectively, “User Inputs”). You are solely responsible for the User Inputs you submit and for the consequences of submitting them.

By submitting any User Input to the Service, you represent and warrant that:

• You have the legal right, authorization, license, or written permission required to access the target website, store, or data source, and to direct the Service to interact with it on your behalf
• You have the legal right to collect, store, sync, republish, redistribute, or otherwise use any product data, images, descriptions, pricing, or other content the Service retrieves on your direction
• Your use of the Service does not violate the terms of service, robots.txt directives (where applicable), API terms, copyright, trademark, trade-secret, database, contract, privacy, or competition laws of any jurisdiction
• You will not use the Service to interact with EU-operated businesses, non-USA suppliers (where geo-restricted), or any domain we have flagged or blocked, unless you have obtained an explicit override and have an independent legal basis to do so

When you provide supplier or store credentials (API keys, passwords, or tokens), you authorize EagleLytics® to use them solely for scanning, monitoring and synchronization on your direction. The credentials are encrypted at rest, you remain responsible for their accuracy and validity, and you can revoke our access at any time by deleting the supplier or store connection.

LaFountain Design does not pre-screen, validate, or independently verify the lawfulness of User Inputs. We act solely on your direction. You, not LaFountain Design, are the controller and user of any data the Service collects on your direction.

5. Inventory Monitoring and Compliance Practices

EagleLytics® monitors publicly available supplier inventory data on your behalf — the same product information any shopper can view on a supplier's storefront. We are committed to responsible, transparent, and legally compliant data collection practices:

robots.txt Compliance

Before reading any supplier website, EagleLytics® checks the site's robots.txt file — the industry-standard mechanism for website owners to communicate access preferences. We fully respect all directives including disallowed paths and Crawl-delay specifications. If a supplier's robots.txt disallows automated access, the scan will not proceed for HTML-monitored platforms.

Rate Limiting

All monitoring activity is governed by strict rate limits to prevent excessive load on supplier servers:

• A minimum of 1 second between requests to any individual domain
• Platform-specific rate limits tailored to each e-commerce platform's guidelines
• Automatic enforcement of Crawl-delay directives from robots.txt, which take precedence when stricter than our defaults
• Adaptive throttling that reduces request frequency if errors or rate limit responses are detected

Transparent Identification

EagleLytics® identifies itself with a EagleLyticsBot/1.0 user agent string, allowing website operators to identify, control, or whitelist our monitoring activity through their robots.txt configuration. We do not impersonate browsers or mask our identity.

Geographic Restrictions

EagleLytics® currently restricts scanning to USA- and Canada-based supplier websites only. Suppliers outside the USA and Canada are automatically detected and blocked from scanning to ensure compliance with applicable regulations.

6. Service Availability

While we strive to provide continuous service availability, we do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue the Service at any time without prior notice, to impose usage limits or restrictions, and to perform maintenance and updates with or without notice. Changes to pricing or plan tiers are made with notice to existing subscribers as described in Section 3a.

6a. Disclaimer of Warranties (“AS IS”)

The Service, including all data, scans, sync results, product information, pricing, stock status, images, descriptions, reports, recommendations, and any other output produced by or transmitted through the Service, is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, either express or implied.

To the maximum extent permitted by applicable law, LaFountain Design expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, timeliness, reliability, or that the Service will meet your requirements.

Data accuracy disclaimer. The Service retrieves third-party data from supplier websites and APIs that are outside our control. Stock status, pricing, product availability, descriptions, images, SKUs, and any other data displayed or synced by the Service may be inaccurate, out-of-date, mis-categorized, or missing. We do not guarantee that any data produced by the Service reflects actual stock levels, current pricing, or current product information at the source. You are responsible for independently verifying any data before relying on it for inventory decisions, pricing decisions, customer communications, or sales transactions.

Sync & import disclaimer. When the Service updates inventory, prices, product listings, or other content on your connected store(s), it acts on your direction and on the data it retrieved from your selected source. We are not responsible for lost sales, overselling, underselling, mispriced orders, customer complaints, chargebacks, refunds, returns, takedown notices, account suspensions, or any other commercial outcome resulting from synced or imported data.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as outlined in the Privacy Policy. We implement industry-standard security measures to protect your data, but cannot guarantee absolute security.

We may collect and use aggregated, anonymized data about how the Service is used for analytics, service improvement and research. Aggregated data does not identify you or your specific business operations.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by LaFountain Design and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain all ownership rights to the data you input into EagleLytics®, including supplier information, scan configurations and business data. Product data obtained through scans is made available to you for your business operations; the underlying product information may be subject to the supplier's terms and copyright, as described in Section 4a.

9. Third-Party Services

The Service works with third-party services that have their own terms and privacy policies:

• Square (Block, Inc.) — processes payments for direct subscriptions and stores your card details.
• Shopify Billing — bills subscriptions started from the Shopify App Store, under Shopify's terms.
• BigCommerce Billing — bills subscriptions started from the BigCommerce App Marketplace, under BigCommerce's terms.
• Google sign-in — if you choose to sign in with Google, Google authenticates you and shares your name and email address with us.
• The platforms and suppliers you connect — Shopify, BigCommerce, WooCommerce, Magento and Squarespace stores, and the supplier websites you direct the Service to monitor.

The Third-Party Services section of our Privacy Policy lists every provider we use and what each receives. The Service may also contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

10. Limitation of Liability

To the maximum extent permitted by law, LaFountain Design, its owners, employees, contractors, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation, loss of profits, revenue, data, use, goodwill, business opportunity, or other intangible losses, arising out of or relating to:

• Your access to, use of, or inability to access or use the Service
• Any data collected, scanned, scraped, fetched, transmitted, synced, imported, exported, or otherwise produced by the Service, whether or not such data is accurate, complete, current, or lawful
• Any inventory, pricing, sync, or import action taken by the Service on your direction (including overselling, underselling, mispriced orders, lost sales, refunds, chargebacks, or customer disputes)
• Any conduct, content, claim, demand, takedown notice, cease-and-desist, lawsuit, or regulatory action by any third party (including suppliers, rights-holders, customers, payment processors, marketplaces, hosting providers, or government agencies) arising from your use of the Service
• Any unauthorized access to, use of, alteration of, or destruction of your transmissions, account, credentials, or content
• Any suspension, termination, or limitation of your account by EagleLytics®, Shopify, BigCommerce, Square, your bank, or any third-party platform
• Any service interruption, downtime, data loss, bug, defect, or performance issue

Aggregate cap. In no event shall the total aggregate liability of LaFountain Design to you for all claims arising from or relating to the Service or these Terms exceed the greater of (a) the total subscription fees you paid to LaFountain Design in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00). This cap applies regardless of the cause of action (contract, tort, statute, or otherwise) and survives termination of these Terms.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless LaFountain Design and its owners, employees, contractors, agents, and licensors from and against any and all claims, demands, actions, lawsuits, damages, obligations, losses, liabilities, judgments, settlements, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use of the Service or any User Inputs you submit to the Service
• Your violation of these Terms or any representation or warranty you made under these Terms
• Your violation of any third-party right, including any copyright, trademark, trade-secret, database, contract, privacy, publicity, or competition right of any supplier, rights-holder, customer, or other party
• Any data the Service collected, transferred, synced, or imported on your direction, including any claim that such data was collected, used, or republished without authorization
• Any inventory or pricing decision made by you or your store based on data produced by the Service
• Any claim by a supplier, marketplace, or platform that you exceeded authorized access, violated their terms, or infringed their rights
• Any tax, customs, regulatory, or compliance obligation arising from your business

LaFountain Design reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, in which case you agree to cooperate with our defense.

11a. Force Majeure

LaFountain Design shall not be liable for any failure or delay in performance under these Terms caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications outages, hosting provider failures, third-party platform outages (including Shopify, Square, BigCommerce, WooCommerce, Cloudflare, AWS, DigitalOcean, or any supplier website), cyberattacks, pandemics, or any other force majeure event.

12. Termination

By you. You may close your account at any time from the Account page. Closing your account cancels any subscription billed by us; a subscription billed through Shopify or BigCommerce ends when you cancel it or uninstall the app on that platform. After closure, your data is retained for 30 days for recovery purposes and then permanently deleted, except for billing, invoice and tax records we are required to keep (see the Privacy Policy's Data Retention section).

By us. We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms, engage in fraudulent activity, or leave fees unpaid. We will provide notice when possible, but reserve the right to immediate termination for serious violations. Upon termination, your right to use the Service will immediately cease. Sections 6a, 8, 10, 11, 14 and 14a survive termination.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Material changes will be communicated by email or in-app notification. Each version of these Terms carries an effective date at the top of this page. Your continued use of the Service after a change takes effect constitutes acceptance of the revised Terms; if you do not agree to a change you may cancel your subscription before it takes effect.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

14a. Dispute Resolution

Any disputes arising from these Terms shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14b. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14c. Entire Agreement

These Terms, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and LaFountain Design regarding the use of the Service, superseding any prior agreements, including all earlier versions of the User Agreement. Where a Shopify or BigCommerce subscription is involved, that platform's billing terms govern the billing relationship between you and the platform.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us through our Contact page or email us at support@eaglelytics.com.